AI for e-commerce that resolves, recovers and reports

AxionIQ delivers AI for UK and EU e-commerce brands across the three places it matters most: 24/7 customer support that resolves order questions instantly, WhatsApp-led cart recovery that brings revenue back, and unified reporting that finally ties revenue to the channel and campaign that drove it.

Common pain points

Three patterns repeat across the brands we meet. First, a small support team drowning in "where is my order" tickets, especially during sale periods, with response times slipping and customer satisfaction with them. Second, abandoned carts leaking overnight that the standard email flow recovers a fraction of. Third, reporting that disagrees with itself: Shopify says one number, Stripe says another, the ad platforms each take credit for the same sale, and nobody knows what to cut or scale.

Our approach

We start with the support agent: trained on your help centre, returns policy and tone, integrated with Shopify or your platform to look up orders, process eligible returns automatically, and escalate edge cases with full context. Around 70 percent of routine tickets resolve instantly, so your team focuses on retention and the messy cases.

Next we layer WhatsApp cart recovery, with AI-personalised follow-ups that reference the actual product abandoned and respect Meta's policy rules. Recovery rates lift materially. Finally we unify Shopify, Stripe, your ad platforms and your ledger through data unification, so the founder, finance and marketing all read the same reconciled numbers.

Representative outcome

A growing UK DTC brand resolved around 70 percent of inbound tickets instantly with the support agent, recovered a meaningful share of previously lost carts through WhatsApp follow-up, and collapsed five conflicting weekly revenue reports into one reconciled view. The marketing team reallocated spend away from a channel that had been overstated by roughly 40 percent in the old reporting and grew contribution margin without raising ad spend.

Where to go next

The standard stack for e-commerce is AI customer support, WhatsApp AI assistants and data unification. See the case studies or book a 20 minute outcome call.

Common questions

Do you work with Shopify, WooCommerce and Magento?

Yes. We integrate with Shopify (Plus included), WooCommerce, Magento, BigCommerce and headless setups on most modern stacks. The agent reads orders, returns, inventory and customer history through the platform API, no scraping.

How do you handle refunds and returns?

Within rules you set. The agent processes straightforward returns and refunds that fall inside your policy automatically, logs every action against the order, and escalates edge cases (high value, frequent returner, damaged goods) to a human with the recommendation drafted.

Will this help with abandoned carts?

Yes. We combine WhatsApp cart recovery with AI-personalised email follow-up that references the actual product, not a generic "you left something behind". Recovery rate typically lifts materially over standard email-only flows because WhatsApp open rates sit near 98 percent (Mobilesquared, 2025).